Shipping & Returns

Returns Policy

At Autoline, we aim to keep returns simple, fair, and easy to process.

This policy explains when products can be returned, what information is required, and how returns are assessed.

Stocked Line Products

Stocked line products may be returned depending on how long it has been since the original purchase.

To help us process the return, customers must provide the original purchase order number and invoice number.

All returned goods must be in resalable, as-new condition.

Returns Within 60 Days

Stocked line products can be returned within 60 days of purchase with no restocking fee.

To be eligible:

The original purchase order number must be supplied
The original invoice number must be supplied
Goods must be in resalable, as-new condition
The return must be approved before credit is issued

Once approved, the credit will be processed through our returns system.

Returns Between 60 Days and 12 Months

Stocked line products returned between 60 days and 12 months from the original purchase date may be accepted, subject to approval.

A 25% restocking fee will apply.

To be eligible:

The original purchase order number must be supplied
The original invoice number must be supplied
Photos of the goods must be supplied before credit is issued
Goods must be in resalable, as-new condition
The return must be approved before credit is issued

Once approved, the credit will be processed through our returns system.

Returns Over 12 Months

Returns will not be accepted for products purchased more than 12 months ago.

Buy To Order Products

Buy To Order products are firm sale items.

This means they cannot be returned unless the product has failed or there is an issue covered under the Australian Consumer Law.

Parts which fall under the ‘Buy to Order’ classification will be flagged by our staff at the time of quoting. Upon confirming the purchase of a ‘Buy to Order’ part, this policy immediately comes into affect.

Requests Outside This Policy

We understand that some situations may need to be reviewed case by case.

If a customer would like to request a return outside of these terms, they can contact their Autoline account manager. The request will be reviewed and escalated where appropriate.

Product Failures and Consumer Rights

This returns policy does not limit any rights a customer may have under the Australian Consumer Law.

If a product has failed or there is a warranty concern, please contact Autoline so the issue can be rev

Shipping

Autoline supports mining, industrial, and fleet customers across Australia and beyond.

With distribution from our warehouses in Perth, Kalgoorlie, Adelaide, Mt Isa, and Sydney, we are well positioned to supply parts to customers across major mining regions, regional towns, capital cities, and remote mine sites.

National Distribution

We can arrange freight from our warehouse network to suit the location, urgency, and requirements of your order.

Our national distribution network allows us to support customers across:

Western Australia
South Australia
Queensland
New South Wales
The Northern Territory
Victoria
Tasmania
Remote and regional mine sites
Metro and regional workshops

Whether the order is going to a workshop, branch, laydown yard, freight depot, or mine site, our team will work to get the goods moving as efficiently as possible.

Remote Mine Site Delivery

We understand that mining operations are often located in remote and difficult-to-reach areas.

Autoline can ship to mine sites across Australia, including remote and regional locations where standard freight options may not always apply.

We can also support international freight requirements, including supply into regions such as:

Africa
Asia
New Zealand
Papua New Guinea

For remote or international orders, delivery timeframes, freight options, and shipping costs may vary depending on the location, carrier availability, customs requirements, and site access conditions.

Working With Your Freight Provider

Many mining companies have preferred freight providers or existing freight arrangements.

We are happy to work with your nominated freight provider where required.

If you would like us to use your freight account, preferred carrier, or nominated collection process, please provide the relevant details when raising your purchase order.

Special Freight Requirements

Any special freight requirements should be clearly specified when the purchase order is raised.

This may include:

Urgent or priority freight
Mine site delivery instructions
Freight depot details
Preferred carrier details
Customer freight account details
Dangerous goods requirements, where applicable
Forklift or unloading requirements
Delivery contact details
Required delivery dates
Special packaging or labelling requirements

Providing these details early helps us process the order correctly and avoid delays.

Freight and Shipping Updates

We will endeavour to provide as much freight and shipping information as possible upon request.

This may include dispatch confirmation, carrier details, tracking information, estimated delivery updates, or proof of delivery where available.

Freight visibility can vary depending on the carrier, delivery location, and whether the freight is arranged by Autoline or by the customer’s nominated provider.

If you need an update on an order, please contact the Autoline team with your purchase order number or invoice number.